· Please be at the grotto 5 minutes before your session to ensure all children have the opportunity to see Santa within their estimated time slot.

· Times slots for ALL Santa's Grotto sessions must be purchased in advance before attending. Tickets cannot be purchased at the Grotto doors.

· All adults, children and infants must have a valid ticket to enter the Grotto

· Tickets will be sent to you via email, please check your junk emails if you cannot find your tickets.

· Tickets can be presented via a paper e-ticket, or on smart phones and tablets.

· Please ensure you have the correct information before finalising your booking as unfortunately, we cannot issue any refunds for cancellations, late arrival or failure to attend the event.

· If we find it necessary to cancel the event for any reason you will be offered a full refund or if available, the option to book an alternative time.

Thetford Garden Centre Loyalty Card points cannot be redeemed or collected on Event ticket purchases.