Privacy Policy
Thetford Garden Centre Privacy Policy
The Thetford Garden Centre Limited, a company registered in England and Wales with registered company number 02658285 whose registered office is at The Gables, Old Market Street, Thetford, Norfolk IP24 2EN collects, uses and is responsible for certain personal information about you. Please contact us using the details below if you have any questions on these terms or the service that we provide. All references to “us” or “we” throughout this statement is to Thetford Garden Centre Limited.
What information we hold about you We collect personal information whenever you provide it to us. This personal information may include the following:
· name, address and contact details;
· transaction history; and
· other information you provide to us.
We do not store any debit card, credit card or other payment details.
How we use your data We use your information for the purposes of processing orders for our products as placed by you and to exercise and carry out our rights and obligations arising from any orders. We also use your information to notify you of progress or any issues relating to your order.
If you apply for a loyalty card we will also use the personal information provided by you on the application form in order to process your application and establish the required record of you as a loyalty card holder. We will also collect and link your transaction history with the record we hold of you as a loyalty card holder.
We will also use your details to send you special offers and promotions available at Thetford Garden Centre through the post and, with your consent, via email. A record will also be kept of your consent and contact preferences.
We will not provide your information to third parties other than as set out below.
Who we may share your data with We may use and share aggregated statistical data regarding usage of our service with third parties but will not provide such third parties with any personally identifiable information about you.
We may disclose your personal data to:
· our agents and service providers
· a third party who acquires our business
· law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by law
Keeping your data secure We will use technical and organisational measures to safeguard your personal data, for example:
· we store your personal data on secure servers
· your personal data is encrypted in transit
· access to your personal data is limited to authenticated and approved staff
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
Reasons we collect and use your personal information We rely on our legitimate interests as the lawful basis on which we collect and use your personal data. Our legitimate interests are that we use your personal information in order to process and respond to any enquiries made by you and process any purchases of our products as without such processing it would not be possible.
We also use your personal information under a legitimate interest if you apply for a loyalty card in order to establish the required record of you as an account holder. Without using your personal data in this way, this would not be possible.
Transfer of data out of the EEA We will not transfer your data outside of the European Economic Area (EEA).
Your Rights You have the right to request access to personal data that we may process about you. If you wish to exercise this right, you should:
· put your request in writing
· include proof of your identity and address (e.g. a copy of your driving licence or passport, and a recent utility or credit card bill); and
· specify the personal data you want access to, including any account or reference numbers where applicable.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
· put your request in writing;
· provide us with enough information to identify you; and
· specify the information that is incorrect and what it should be replaced with.
In certain circumstances you have the right to require us to erase personal data that we may process about you. If you wish to exercise this right, you should:
· put your request in writing;
· provide us with enough information to identify you; and
If you have any concerns or questions as to the way in which we process your information please do contact us. In addition you have a right to bring a complaint with the Information Commissioner’s Office. More information on the Information Commissioner’s Office and your rights is available at www.ico.org.uk.
Retention of data How long your data is retained by us will depend on how and when you provide us with your information.
If you apply and become a loyalty card holder, we will retain your details for the period you are an active loyalty card holder. If you do not use your loyalty card for a period of 2 years we will contact you to check that you want to remain a loyalty card holder. If we do not receive any confirmation from you within a reasonable time we will proceed to close your loyalty card account and your details will be retained for up to 6 years following our last communication with you.
All other information you provide to us in relation to any enquiries, orders or payments will be retained by us for a period of up to 6 years, in line with required accounting requirements.
Changes to this policy We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you visit this website.
Contact Us To contact us please use the following details:
· Thetford Garden Centre, Kilverstone, Thetford. IP24 2RL
· 01842 763267
· customerservice@thetfordgardencentre.co.uk
DigiTickets Privacy Policy
Who we are
In this privacy policy references to "we", "us" and "our" are to Thetford Garden Centre. References to "our Website" or "the Website" are to thetfordgardencentre.digitickets.co.uk.
Information collected and its use
The information we collect via the Website may include:
- Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
- In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
- Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
- Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
- Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
- Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.
We do not store any credit card details.
What we do with your information
Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
- In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.
We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.
Cookie Policy
Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.
Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.
If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.
If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.
Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.
Cookie |
Name |
Expiration Time |
Purpose |
Shopping Basket |
PHPSESSID |
24 minutes |
This cookie is used to keep track of what items are in a user's shopping basket. |
Cookie Consent |
dtAnalyticsConsent |
1 year |
This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled. |
Google Analytics |
_ga |
2 years |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. |
_gid |
24 hours |
||
_gat_tracker-name |
1 minute |
||
Microsoft Clarity |
_clck |
1 year |
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. |
_clsk |
1 year |
||
CLID |
1 year |
||
ANONCHK |
1 year |
||
MR |
1 year |
||
MUID |
1 year |
||
SM |
1 year |
||
New Relic |
__cfduid |
1 year |
This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. |
Your Rights
You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Thetford Garden Centre
Kilverstone, Thetford, Norfolk
IP24 2RL
Other websites
This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.
Our payments are processed using : Sage Pay
